The European Consumer Centre in Romania (ECC Romania) recouped approximately 410,000 euros for consumers in 2025, up 6.1% compared to 2024, according to a press release from the institution.
Last year, ECC Romania - a department within the National Authority for Consumer Protection, which processes and amicably resolves cross-border complaints - processed approximately 6,800 requests received from Romanian consumers and approximately 300 requests from consumers from other EU member states, including Norway, Iceland and the United Kingdom, transmitted through the European Consumer Centres in the consumers' countries of residence, a share comparable to that of the previous year.
According to the cited source, the structure of the complaints received included 5 main areas: 28% transportation (air, road, rail, sea and car rental), 19% clothing and footwear, 15% various products and services (financial services, personal items - watches, jewelry, care products, other services), 15% furniture, household equipment and routine household maintenance (household appliances, furniture), 10% hotels and restaurants.
"Compared to 2024, the share of requests related to air transport services (flight cancellations or delays) has decreased by about 25%, remaining at the top of the list of areas generating consumer complaints. Last year, the number of requests in the field of various products and services or furniture and household equipment increased by about 50% compared to the previous year. Complaints for services offered by hotels and restaurants also increased," the press release reads.
ECC Romania is part of the European Consumer Centres Network (ECC-Net) which includes 29 centres from all 27 EU member states plus Iceland and Norway. The centres offer free and personalised information, advice and assistance to consumers who have problems with cross-border transactions carried out in another country within the Network.
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